Learning as We Go: Communicating with Library Staff In the Digital Age
DOI:
https://doi.org/10.7710/1093-7374.1837Keywords:
library, library marketing, library communications, library marketing and communications, conference, marketing, communications, Oregon, Oregon libraries, introduction, academic library, libraries, librarians, northwest, information science, information literacy, social media, writing, library trends, books, donors, library donors, donor relationships, library funding, Oregon library association, quarterly, Oregon library association quarterly, American library association, ala, ola, reading, library success, success, library marketing department, evolving roles, new discipline, changes in libraries, career, careers, library careers, library career, new department, strategic marketing in libraries, library advocacy, plain language, plain language initiative, library email, internal communications, Multnomah county library, portlandAbstract
Recognizing that our library’s internal communication practices haven’t kept pace with changes in the world around us, Multnomah County Library created an internal communications specialist position to understand and address these issues. Since last fall, that person has been busy gathering input, listening to staff describe challenges and constraints, and looking for ways to help our library do a better job communicating to and with staff. We’re still early in this process, but what we’ve learned is valuable. We can address some issues immediately, and others will take longer than we’d like.
At Multnomah County Library, we’re at the beginning of the learning process when it comes to structured internal communications. But we know the benefits are worth the journey. So as you write that next project plan or staff e-mail, I hope you’ll find value in the ideas presented here, build on them, create better ones and share them. We’re still learning too.
Downloads
